CIGNA TEL-DRUG PHARMACY PROGRAM

 
 

CONVENIENT HOME DELIVERY OF THE MEDICATIONS YOU TAKE REGULARLY

  
 

 

WE DELIVER RIGHT TO YOUR DOOR

CIGNA Tel-Drug is the home-delivery pharmacy program that's part of your CIGNA HealthCare plan.

  • It's ideal for maintenance medications - prescriptions you take regularly to manage conditions like arthritis, high blood pressure, asthma or diabetes.

  • You and your covered family members can use CIGNA Tel-Drug.

  • Use it for new prescriptions, use it for refills.

  • You'll save time. No trips to the pharmacy. No waiting in lines.

  • You could save money, too. For the same medications and quantities, CIGNA Tel-Drug copayments may be lower than those at your pharmacy. But that depends on the type of benefit plan you have and where you live. To learn more, just call us toll-free: 1-800-835-3784.

  • We can dispense up to a 90-day supply of your medication.

  • Three easy ways to order - online, by phone or by mail.

  • We accept major credit cards for prescription and refill copayments. Ordering by mail? You can also pay by check or money order. Please do not send cash.

  • Prompt, confidential shipping by mail. Overnight or two-day shipping is available at additional cost.

  • No service charges, no charge for regular shipping. Just pay your copayment, as you would at the pharmacy.

  • Orders requiring refrigeration are specially packaged and shipped by overnight delivery.

 

TRY CIGNA TEL-DRUG FOR YOU NEXT REFILL

It's easy to switch to the convenience of CIGNA Tel-Drug.

  • Just call us toll-free to QuickSwitch your current prescription. It only takes a minute and we handle everything for you - there's no paperwork!

  • If you prefer to order by mail, follow the simple, quick instructions to place your order - everything you need is on this page.

  • Your medication arrives at your door - no more weekly or monthly trips to the pharmacy.

When you receive your first order, you'll understand why thousands of CIGNA HealthCare participants depend on CIGNA Tel-Drug.

WE DO EVERYTHING YOUR LOCAL PHARMACY DOES - AND MORE!

  • Registered pharmacists fill your prescription.

  • We quality-check and verify your order to ensure that the medication and dosage are correct for your conditions.

  • Whether you fill a prescription through CIGNA Tel-Drug or at you local CIGNA HealthCare participation pharmacy, the same sophisticated, nationwide system screens it for interactions with your other medications.

  • We include a helpful Patient Advisory leaflet with your order. It describes your medication, how to take it an possible side effects.

  • Need Help? Have a question? Just call us toll-free for Customer Service, 24 hour refill ordering and 'round-the-clock access to urgent pharmacy assistance. 

READY TO GET STARTED?

You can QuickSwitch your current maintenance medication prescription, or you can start with a new prescription. Our Pharmacy Product Associates will contact your prescribing physician to initiate the transfer process.

  • To QuickSwitch your current prescription, just call CIGNA Tel-Drug, toll free, 1-800-285-4812 and choose Option 1. Please have your prescription medication information as well as the prescribing physician name and phone number available when you call. Or visit us at the Prescription Center at www.teldrug.com . Complete the simple online Transfer Process forms. To submit a new prescription online visit the Prescription Center, select Order Prescriptions, and complete the new prescription order forms.

  • To order by mail, just complete the brief Patient Profile included on this page, enclose your doctor's original, handwritten prescription(s) and your copayment (by check, money order or credit card) and mail everything to us. Once you have enrolled, your medication is typically in your mailbox within five days.

  • Unsure of you copayment amount? Call us toll-free: 1-800-835-3784.

NEED MEDICATION IMMEDIATELY?

Ask your doctor to write two prescriptions:

  • One prescription for up to a 30-day supply. Have it filled at a local CIGNA HealthCare participating pharmacy so you can start your medication right away.

  • Send us the second prescription immediately using the Patient Profile included on this page. Once you have enrolled your prescription is typically in your mailbox within five days.

TO ORDER REFILLS

  • When should you order? Your CIGNA Tel-Drug prescription label and your receipt both alert you ahead of time, so you won't be without medication. You can order online, by phone or by mail.

  • Internet: Use your online refill order form process. Visit the Prescription Center at www.teldrug.com (click on Order Prescriptions). You can order with confidence. The site is designed to safeguard your medical and credit card information.

  • Toll-free phone: 1-800-835-3784 You can order 24 hours a day. Just have your CIGNA HealthCare ID number, major credit card and prescription number ready.

  • Mail: Use the CIGNA Tel-Drug Order Form included with your medication.

  • Forgot to order? Place your order right away, but call us to request overnight or second-day shipping which is available at an additional charge.

  • No refills remaining? Ask your doctor for a new prescription and send it to us with your completed Order Form and copayment.

NO FORM? NO PROBLEM!

  • For additional Order Forms, just call us toll-free.

  • When we ship your medications, we include forms for your next orders.

  • To order prescriptions for other covered family members, just complete a Patient Profile/Order Form like the one on this page.

  • To request additional Patient Profiles, just call Customer Service toll-free or e-mail us by going to online to www.teldrug.com , click on CIGNA Tel-Drug Customer Service, then click Contact Us.

GENERICS OR BRAND NAMES?

Your CIGNA Tel-Drug prescription will be filled with a generic medication when available, medically appropriate and authorized by your physician.

  • Your doctor can request that we fill your prescription with a brand-name drug by specifying that on the original prescription that you send to us.

  • Choosing a brand name drug may mean a higher copayment, depending on your pharmacy plan.

  • To check, just call us toll-free, 1-800-835-3784. We'll tell you if the brand-name drug is covered by your plan and what, if any, additional copayment will be necessary.

PLEASE REMEMBER

  • If your order is delayed you will be contacted by a CIGNA Tel-Drug Customer Service Representative.

  • For a faster shipping, you can request overnight or second-day delivery for an additional fee.

  • For medications you need immediately, or for less than a 30-day supply, fill your prescription at a local CIGNA HealthCare participating pharmacy.

  • Your Doctor can authorize a year's supply by specifying three refills of a 90-day prescription. By law, CIGNA Tel-Drug can dispense only the quantity prescribed by your doctor.

WE'RE HERE TO HELP

ON THE PHONE

1-800-TEL-DRUG

(1-800-835-3784)

  • Customer Service representatives are available:

Monday - Friday, 7 a.m. to 10 p.m. CST.

Saturday, 8 a.m. to 5 p.m. CST.

  • You can use our automated voice-response system 24 hours a day to:

Order refills

Check the status of your most recent orders.

Get urgent pharmacy assistance - it's just like calling your family doctor after hours; we page a pharmacist who will call you back shortly. But if it's a medical emergency services department.

Get answers to your general questions - a Customer Service representative will call you back within one business day (except Sundays).

ONLINE

ON THE JOB

See your company's benefits manager if you have a question about your health benefits or prescription drug coverage.

Profile/Order Form